How to Fix QuickBooks Web Connector Error QBWC1085
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Last Update 2 months ago
Need help fast? Call QuickBooks Support at 855-389-9729
Running into Error QBWC1085 when starting QuickBooks Desktop or trying to sync with a third-party app? This error is linked to the QuickBooks Web Connector and is pretty common when the app fails to read or write to a log file.
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Don’t worry — the fix is usually simple. Whether you’re a business owner or accountant, here’s everything you need to know about resolving QuickBooks Error QBWC1085 quickly.
What is QuickBooks Web Connector Error QBWC1085?
QBWC1085 appears when QuickBooks Desktop starts up and the Web Connector app (which manages third-party integrations) can’t access its internal log file — usually due to corruption or permissions issues.
You may see one of these messages:
QBWC1085: QuickBooks was unable to write to the log file.
QBWC1085: There was a problem with the log file. QuickBooks Web Connector will continue without the log file.
Exception TypeError: Unknown name
The QuickBooks Web Connector is a tool that allows QuickBooks Desktop to connect with third-party web apps like CRM systems, inventory tools, or e-commerce platforms. If you don’t use any connected apps, you may not even need it running.
How to Fix QBWC1085 Error in QuickBooksHere’s how to fix the error depending on whether or not you use Web Connector with third-party apps.
Option 1: You Don’t Use Web Connector or Any Integrated AppsIf you don’t use Web Connector at all, you can disable it:
Close QuickBooks Desktop
Press Ctrl + Shift + Esc to open Task Manager
Under the Startup tab, look for Web Connector
Right-click and choose Disable
Reboot your computer
Option 2: You Do Use Web Connector (and need it for integrations)✅ Bonus Step: You can also remove it from Windows startup by deleting the shortcut from: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
If you rely on integrated apps, follow these steps:
Close QuickBooks and Web Connector
Navigate to the log file folder:
C:\Users\Public\AppData\Intuit\QBWebConnector\logLocate the file: QWCLOG.TXT
Rename it to something like QWCLOG_old.TXT
Restart your computer
Open QuickBooks and Web Connector — the log file will regenerate automatically
This clears out the corrupted log that was causing the error.
Pro Tip: Run QuickBooks as AdministratorIf Web Connector still has issues, try running QuickBooks as an administrator:
Right-click on the QuickBooks icon
Select Run as administrator
Then check if Web Connector syncs correctly
Still getting Error QBWC1085 or not sure if your integrations are set up properly? Don’t waste time guessing.
Call QuickBooks Support at 855-389-9729
A support expert can help you troubleshoot, especially if you're syncing with apps like Salesforce, Shopify, or Fishbowl. Final ThoughtsQuickBooks Error QBWC1085 is annoying but very fixable. Whether you're using Web Connector with integrations or not, a few quick steps can clear the issue and prevent it from showing up every time you launch QuickBooks.
If this guide helped, bookmark it for the future or share it with a colleague who runs into the same issue!